Shipping & Returns — No!Cap Granola
Shipping
Processing time
Orders ship within 1–2 business days (Mon–Fri), excluding public holidays.
Delivery estimates
- Croatia: 1–3 business days after dispatch
- EU: 3–7 business days after dispatch (depends on destination & carrier)
Shipping fees
- Calculated at checkout by weight/zone.
- Free shipping threshold (where enabled) is shown in cart.
Order tracking
You'll receive a tracking link once your order ships.
Wrong address / failed delivery
If a parcel returns due to an incorrect address or failed collection, we can reship (additional postage applies) or refund product cost minus shipping once it returns to us unopened.
Returns & Refunds
We follow EU consumer rules for distance sales.
Change of mind (EU 14-day right of withdrawal)
- You may return unopened, sealed packs within 14 days of delivery.
- Email orders@eatnocap.com with order number to start the return.
- Returns must be unused, in original packaging, and well protected.
- Return shipping: paid by the customer (unless the product is faulty/incorrect).
After inspection, we refund to your original payment method within 14 days of receipt. Shipping fees are non-refundable (unless we messed up).
Non-returnable items
- Opened food items.
- Items not suitable for return for health/hygiene reasons once unsealed.
- Gift cards.
Damaged, defective, or incorrect items
If something's off, contact orders@eatnocap.com within 48 hours of delivery with photos + order number. We'll replace or refund promptly.
Exchanges
Fastest option: return unopened items (per above) and place a new order.
Need help with your order?
We're here to help with any shipping or return questions.
orders@eatnocap.com