Terms of Service

Last updated: January 2026

Welcome to No!Cap Granola. By accessing or purchasing from our site, you agree to these Terms.

1 About us

Store operated by NoCap d.o.o.

Gajščak 33, 10000 Zagreb, Croatia, EU

Contact: hello@eatnocap.com

2 Products & pricing

  • We sell food products (granola) in 3/6/12-pack bundles and Build Your Own.
  • Prices are shown in EUR and generally include VAT (EU).
  • We may change products/prices or correct errors at any time.

3 Orders & payment

  • Orders are offers to buy; we accept when we send the shipping confirmation.
  • We may cancel/refund orders for reasons like stock issues, suspected fraud, pricing errors.
  • Payment is captured by our payment partner(s).

4 Subscriptions

  • If you subscribe, your chosen bundle renews on a monthly basis.
  • You can modify/pause/skip/cancel before the renewal cutoff shown in your account/confirmation emails.
  • Subscription discounts (e.g., –10%) apply only while active.

5 Shipping

  • Processing time: typically 1–2 business days.
  • Delivery estimates: 1–3 business days (Croatia) / 3–7 business days (EU).
  • Risk of loss passes on delivery to the address provided.

See Shipping & Returns for details.

6 Returns, refunds & EU withdrawal rights

  • Unopened items can be returned within 14 days of delivery (EU withdrawal right).
  • Opened food can't be returned unless faulty.
  • Return instructions, costs, and timelines are in Shipping & Returns.

7 Promotions & discount codes

  • Cannot be combined unless stated.
  • Subject to availability and time limits.
  • We reserve the right to modify or end promotions.

8 Build Your Own (BYO)

  • BYO composition is chosen by you on the product page.
  • Please double-check quantities before checkout; the cart shows your mix.

9 Intellectual property

All content, trademarks, and packaging designs on the site are owned by NoCap d.o.o. or licensed to us. Don't copy or use without permission.

10 User content & reviews

If you post reviews or UGC on our site or socials, you grant us a non-exclusive, royalty-free license to use them for marketing (with attribution where feasible). Keep it respectful and lawful.

11 Limitation of liability

To the extent permitted by law, we're not liable for indirect or consequential losses. Nothing limits liability for fraud, gross negligence, or injury caused by defective products under applicable law.

12 Governing law & disputes

These Terms are governed by Croatian law (EU consumer protections apply). Courts of Zagreb, Croatia have jurisdiction, without prejudice to mandatory consumer forum rights.

13 Changes to Terms

We may update Terms from time to time. The "Last updated" date will change; continued use means acceptance.

Questions about our Terms?

Contact our team.

hello@eatnocap.com

NoCap d.o.o., Gajščak 33, 10000 Zagreb, Croatia, EU